We collect only what is reasonably necessary to operate the studio, process bookings, and communicate with participants.

Information you provide directly:

• Name, email address, and phone number
• Responses to our interest or registration forms, including class preferences, availability, and household information (such as ages of children attending)
• Billing information — processed entirely by third-party providers (Stripe). We do not store or have direct access to your card or banking details
• Communications you send us by email, text, or through booking or contact forms
• Emergency contact information provided at intake or during waiver signing
• Medical or physical limitation information shared voluntarily to help us accommodate you safely

Information collected automatically:

• Basic website usage data (page views, general traffic). This does not include personally identifiable information
• Cookies used by our website platform and third-party booking or payment tools to enable site functionality

Your information may be used to:

• Process class registrations, bookings, memberships, and payments
• Communicate about classes, events, scheduling changes, cancellations, and studio matters
• Respond to inquiries and administrative requests
• Maintain internal records related to participation, waivers, and studio operations
• Send class reminders, enrollment confirmations, and session updates
• Comply with legal, tax, or regulatory obligations
• Protect the safety, integrity, and operation of the studio and its community

We do not sell, rent, or trade your personal information. We do not send marketing or promotional communications without your consent. You may opt out of non-essential communications at any time.

When a child participates in any Heart & Hearth program, we collect the child's name, age, and any relevant health or allergy information from the parent or guardian. This information is used solely to provide safe, appropriate instruction and is never shared for commercial purposes.

We do not knowingly collect personal information directly from children under 13 without verifiable parental consent. All enrollment and communication for minors is handled through a parent or legal guardian.

Parents may request to review, correct, or delete their child's information at any time.

Several Heart & Hearth programs are billed on a recurring monthly basis. Before enrolling in any recurring program, you will be presented with a clear disclosure of the automatic renewal terms, the amount to be charged, and the billing frequency. This disclosure is required under California's Automatic Renewal Law (Business & Professions Code § 17600 et seq.).

Payments are processed through Stripe. Heart & Hearth Pottery does not store or have direct access to full credit card or banking details. Payment information is handled according to the privacy and security policies of those providers.

We share personal information only when necessary to:

• Process payments through our payment providers
• Operate our booking and scheduling systems
• Comply with legal obligations or respond to lawful requests from government authorities
• Protect the rights, safety, or property of the studio or its community in urgent situations

We do not share personal information for advertising, data resale, or any other commercial purpose. We do not sell personal information. Ever.

Heart & Hearth Pottery is a shared creative environment. Photography or video may occur during classes, workshops, or events — by the studio, by instructors, or by other participants. Studio-captured images may be used on our website or social media to represent our work and community.

If you do not wish to be photographed or filmed in studio-controlled media, please notify us in writing before your first session. We cannot control media captured or shared by other participants.

Any images of minors captured by the studio will not be published without explicit written consent from a parent or legal guardian.

If you are a California resident, you have the following rights regarding your personal information:

• Right to Know: You may request a summary of the personal information we have collected about you and how it has been used
• Right to Delete: You may request deletion of personal information we hold about you, subject to legal retention requirements
• Right to Correct: You may request that inaccurate personal information be corrected
• Right to Opt Out of Sale: We do not sell personal information
• Right to Non-Discrimination: We will not discriminate against you for exercising any of these rights

To exercise any of these rights, submit a written request to studio@heartandhearthpottery.com. We will respond within 45 days. Certain information may be retained where required by law, tax records, or legitimate business interests.

We retain personal information only as long as necessary to fulfill the purposes described in this policy, maintain required business records, comply with legal or tax obligations, and resolve disputes. Participation records, signed waivers, and payment records may be retained for up to 7 years in accordance with California tax and business record requirements.

We take reasonable administrative and technical measures to protect your information from unauthorized access, misuse, or disclosure. Access to personal data is limited to the studio owner and trusted service providers as required for operations. No online system can be guaranteed completely secure.

Our website uses standard cookies and tracking tools to enable basic site functionality, process bookings, and understand general website traffic. You may disable cookies through your browser settings at any time, though some site features may not function correctly without them.

We do not use advertising trackers, retargeting pixels, or third-party behavioral advertising tools on our website.

Our website may contain links to third-party platforms including Instagram, Facebook, Stripe, and booking tools. We are not responsible for the privacy practices or content of those external sites.

This Privacy Policy may be updated from time to time. The version in effect at the time of your interaction governs your use of the studio's services. We will update the effective date when changes are made. Significant changes will be communicated by email to active members and enrolled students.

This Privacy Policy is governed by the laws of the State of California. Any disputes shall be resolved in the appropriate courts of Los Angeles County, California.

Questions, requests, or concerns about this Privacy Policy may be submitted in writing to:

Heart & Hearth Pottery
studio@heartandhearthpottery.com
436 S Topanga Canyon Blvd, Topanga, CA 90290

We aim to respond to all written privacy inquiries within 10 business days.