Heart & Hearth Pottery is an experiential, process-based ceramic studio. Services are instructional and participatory in nature. Ceramic processes involve inherent variability — results, outcomes, and finished work are not guaranteed.

All Services are provided in good faith, based on current studio capacity, instructor availability, and enrollment. The studio reserves the right to modify, reschedule, or cancel offerings due to operational needs, insufficient enrollment, or safety concerns.

These Terms incorporate by reference the following studio policies:

• Refund, Return & Studio Care Policy — governs refunds, credits, returns, exchanges, makeup sessions, and attendance.
• Privacy Policy — governs collection, use, and protection of personal information.
• Accessibility Statement — governs accommodation requests and studio access.
• Liability Waiver — governs assumption of risk and release of claims for physical injury (signed separately at intake).
• Media Release — governs photography and use of images.
• Membership Agreement — governs studio membership terms where applicable.

In the event of conflict between these Terms and an incorporated policy, the more specific policy controls. The Liability Waiver controls for all physical injury or safety-related claims.

All prices are stated in U.S. dollars. Full payment is required at the time of booking or purchase. Your spot is not reserved without payment. Retail items including clay, tools, handmade pottery, and gift cards are subject to the Refund, Return & Studio Care Policy.

Important notice required by California law (Business & Professions Code § 17600 et seq.)

Several Heart & Hearth programs are offered on a recurring monthly basis, including class series, Kids Clay Club, Teen Studio, and Studio Memberships. If you enroll in a recurring program:

• Your enrollment will automatically renew each month at the stated price until you cancel.
• You will be charged the monthly fee on the same date each billing cycle.
• To cancel, you must provide written notice at least 7 days before the next billing date, submitted to studio@heartandhearthpottery.com.
• You may cancel at any time; cancellation takes effect at the end of the current billing period.
• No refund is issued for the current billing period after the cancellation deadline, except where required by law.

Before completing enrollment, you will be presented with a clear summary of the charge amount, billing frequency, and cancellation instructions at checkout.

Use of the Services requires respectful, safe, and appropriate conduct at all times. The studio may suspend or terminate access to Services for unsafe behavior, misuse of equipment, threatening or harassing conduct, or violation of studio policies. Termination is a last resort; the studio will generally attempt to resolve concerns through direct communication first.

In the event of termination for conduct, the studio will provide written notice and a pro-rata refund of any prepaid fees for sessions not yet delivered, within 14 days. The studio reserves the right to decline future bookings from any individual terminated for conduct reasons.

To the fullest extent permitted by California law, Heart & Hearth Pottery's liability for claims arising from these Terms or the Services — excluding personal injury claims, which are governed by the separately executed Liability Waiver — is limited to the total amount paid by the participant for the specific Service giving rise to the claim.

The studio is not liable for indirect, incidental, consequential, or punitive damages.

You agree to indemnify and hold harmless Heart & Hearth Pottery, its owner, instructors, and agents from and against any claims, damages, or expenses — including reasonable attorney's fees — arising from your participation in studio activities, your conduct in the studio, your violation of these Terms, or damage caused by you or a minor in your care.

The studio's obligation to deliver Services may be suspended or terminated without penalty in the event of circumstances beyond its reasonable control, including wildfire, natural disaster, public health emergency, loss of studio access, or other events that make safe operation impossible. Participants who have prepaid for Services that cannot be delivered will receive a full refund or credit at their election, within 30 days.

Any dispute arising from these Terms that cannot be resolved through direct communication will be submitted to binding arbitration in Los Angeles County, California, conducted on an individual basis. You waive the right to participate in a class action. Arbitration does not prevent you from filing a complaint with the California Civil Rights Department, the California Attorney General, or any applicable regulatory agency.

If any provision is found unenforceable, it will be modified minimally to make it enforceable, or severed. The remaining provisions continue in full force. These Terms are governed by California law; disputes not subject to arbitration shall be resolved in Los Angeles County, California.

The studio may update these Terms from time to time. Material changes will be communicated by email to active members and enrolled students at least 14 days before taking effect. Continued participation after the effective date constitutes acceptance of the revised Terms.

These Terms, together with all incorporated policies, constitute the entire agreement between you and Heart & Hearth Pottery. They supersede any prior understandings. No modification is effective unless in writing and signed by the studio owner.